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Service commitment
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Service commitment  
Customers are the basis for the company's survival. Therefore, we should, through market research, user access and wide knowledge of customer needs: through product quality, service quality and other aspects of commitment and honor to win the trust of customers.
1. Our service objective is: on time, prompt, considerate, warm, petition rate of 95%, visited the rate of − 60%, showing customer problem handling rate of 100%.
2. After-sales service Service 24-hour service, if the failure to use our products, service office can be sent to the scene in time to solve the problem.
3. Our full range of professional and technical personnel, as needed, after-sales service Service to the company functional departments may be called at any time and skills required for professional staff assigned to the user location, to provide timely, quality service.
4. The company built a million dollars worth of spare parts library, all kinds of spare parts are complete, timely and prompt after-sales service of spare parts needed to send the user site.
5. The company technical staff to accept ad hoc technical training each year to keep abreast of new technologies, new materials, new techniques, to provide users with timely, prompt, quality service.
6. Sales of our products regularly to the order of 80% of the customers and end-user issued a "customer satisfaction survey." Through customer complaints, communicating with customers, stakeholders and other sources of information to obtain feedback on customer satisfaction information, and technology transfer Ministry of the survey results and analysis, to determine changes in customer needs and expectations of trends and areas for improvement, to take corrective (preventive) or improve measures to ensure that customers meet the requirements of the product.
AddBeilin District, Xi'an City, Torch Road Park No. 18 building 4 layer
Tel400-9986-781
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